Return & Refund Policy

At Layer Zero, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged, defective, or incorrect.

  • The item is unused, unwashed, and in its original condition.

  • All original tags, labels, and packaging are intact.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange unless they are damaged or you receive the wrong product:

  • Lingerie

  • Innerwear

  • Panties

  • Bras

  • Bodysuits

  • Personal care or hygiene-related products

  • Products marked as Final Sale or Non-Returnable

Return Process

To initiate a return, please contact our customer support with:

  • Your Order Number

  • A brief description of the issue

  • Clear photos or videos (if the product is damaged, defective, or incorrect)

Our team will review your request and provide further instructions.

Refund Policy

Once the returned item is received and inspected, we'll notify you about the status of your refund.

If approved, your refund will be processed to the original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Exchange Policy

We offer exchanges only for products that are damaged, defective, or incorrectly delivered, subject to stock availability.

Cancellation Policy

Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Need Assistance?

If you have any questions regarding returns or refunds, please contact our support team:

Email: layerzeroshop@gmail.com

Thank you for shopping with Layer Zero. We appreciate your trust and are committed to providing you with a smooth shopping experience.