F&Q
1. How can I place an order?
Simply browse our collections, select your preferred product, choose the available size or variant, and proceed to checkout. Complete the payment, and your order will be confirmed.
2. What payment methods do you accept?
We accept secure online payments through trusted payment gateways. The available payment options will be displayed during checkout.
3. How long does shipping take?
Orders are usually processed within 1–2 business days, and delivery typically takes 3–7 business days, depending on your location.
4. How can I track my order?
Once your order is shipped, you'll receive a tracking link via email or SMS. You can also visit our Track Order page to check your shipment status.
5. Can I cancel my order?
Yes, orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation is no longer possible.
6. Do you accept returns?
Yes, we accept returns for eligible items according to our Return & Refund Policy. Returned products must be unused, unwashed, and in their original condition with all tags attached.
7. Are lingerie and innerwear returnable?
For hygiene and safety reasons, lingerie, bras, panties, bodysuits, and other innerwear items cannot be returned or exchanged unless they are damaged, defective, or you receive the wrong product.
8. What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with your order number and clear photos of the product. Our support team will resolve the issue as quickly as possible.
9. How can I contact customer support?
You can reach us anytime by email:
Email: layerzeroshop@gmail.com
We aim to respond to all inquiries within 24–48 business hours.
10. Is my payment secure?
Yes. All payments are processed through trusted and secure payment gateways. We do not store your debit or credit card details on our servers.
11. Do you offer free shipping?
Yes, free shipping may be available on eligible orders or promotional offers. Any applicable shipping benefits will be displayed during checkout.
12. How do I know which size to order?
Each product page includes size information whenever applicable. If you're unsure about sizing, feel free to contact our support team before placing your order.
If your question isn't listed here, we're always happy to help.
Email: layerzeroshop@gmail.com
Thank you for choosing Layer Zero. Happy Shopping! 💖